Choose your preferred product, add it to your cart and proceed to checkout. Follow the instructions to complete your purchase. You will receive an order confirmation by email once your order has been placed successfully.

Available payment methods are displayed during checkout. The options may vary depending on your location.

Please contact us as soon as possible if you need to change or cancel your order. We will check whether your request can still be accommodated before the order is processed or shipped. Your statutory rights remain unaffected.

First, check your spam or junk folder. If you still cannot find the email, contact our support team with the email address used for your purchase.

Available shipping destinations are shown during checkout. Shipping availability may vary depending on the product and destination.

Delivery times are typically 3–5 business days, depending on the destination and selected shipping method. During busy periods or due to unforeseen shipping delays, delivery may take longer than expected.

We kindly ask you to allow up to 14 business days from the date of your order for your package to arrive before contacting our support team regarding a delayed delivery. If you have not received your order after this period, please contact us at info@dermito.com, and we'll be happy to assist you.

Thank you for your patience and understanding!

Tracking information is provided when available. To help keep our products as affordable as possible, some orders may be shipped without tracking, allowing us to reduce shipping costs and pass those savings on to our customers.

For orders with tracking, please allow some time for the tracking information to become active after dispatch.

Regardless of the shipping method, we remain committed to providing you with a smooth shopping experience and are happy to assist you if you have any questions about your order.

Tracking information may take some time to update while your parcel moves through the shipping network. If there has been no update for an extended period, contact us and we will help investigate.

Returns are handled according to our Returns & Refunds Policy and applicable consumer protection laws. Please review our policy for return instructions and any product-specific conditions.

Contact our customer support team with your order number and a description of your request. We will explain the applicable return procedure.

Approved refunds are processed in accordance with our Returns & Refunds Policy and applicable law. The time required for the funds to appear in your account may depend on your payment provider or bank.

We're sorry if something isn't right with your order. Please contact us with your order number and, where relevant, clear photos of the product and packaging. We will review the issue and help you with the next steps.

Each product page contains the available information about the item's features, intended use and relevant instructions. We recommend reading the full description before purchasing.

For information on how to use and care for your product, please refer to the product description and any instructions provided, where applicable. As usage and care requirements may vary between products, we recommend reviewing the available product information before use.

We're always exploring new products and ideas that fit the DERMITO philosophy of practicality, comfort and everyday well-being. Our collection may change over time.

You can reach our customer support team by emailing info@dermito.com. Please include your order number if your enquiry relates to an existing purchase.

Our team strives to respond to all enquiries within 24 hours. However, during busy periods, a high volume of orders and customer enquiries may occasionally result in longer response times. Please rest assured that our team is working hard to assist everyone as quickly as possible and resolve any outstanding enquiries as soon as we can.

Thank you for your patience and understanding!