Politique d’expédition
At DERMITO, we aim to make your shopping experience as simple and transparent as possible. Please find below information about our order processing and shipping.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Please note that orders are not processed or shipped on weekends or public holidays.
During periods of high demand, promotions or other circumstances beyond our reasonable control, processing times may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, where available.
2. Shipping Times
We currently ship to Belgium, the Netherlands, France, Germany, Austria, UK and Italy.
Estimated delivery time:
[5–10 business days]
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, seasonal demand, customs procedures and other circumstances beyond our reasonable control.
The estimated delivery time begins once the order has been dispatched, not when the order is placed.
3. Shipping Costs
Standard shipping to Germany: [FREE]
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
4. Tracking Information
Where available, tracking information will be provided by email once your order has been shipped.
Please allow [24–72 hours] for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several days, please contact us at:
and we will be happy to assist you.
5. Delivery Delays
While we do our best to ensure timely delivery, DERMITO cannot guarantee specific delivery dates.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- carrier delays;
- unusually high order volumes;
- public holidays;
- weather conditions;
- customs or regulatory procedures;
- incorrect or incomplete shipping information;
- other unforeseen circumstances affecting the delivery network.
If your order appears to be significantly delayed, please contact us at info@dermito.com so that we can investigate the shipment with the carrier.
6. Incorrect Shipping Information
Please make sure that your shipping address is complete and accurate when placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at info@dermito.com.
We will make reasonable efforts to update the shipping information before the order is dispatched. However, we cannot guarantee that changes can be made after an order has entered the shipping process.
DERMITO is not responsible for delays, failed deliveries or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
7. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at info@dermito.com as soon as possible.
For damaged deliveries, please provide photographs of the package and the product where reasonably possible so that we can investigate the issue with the shipping carrier.
Your statutory consumer rights remain unaffected by this Shipping Policy.
8. Customs, Duties and Taxes
Orders shipped within the European Union generally do not incur customs duties or import charges.
If an order is shipped from outside the European Union, additional customs duties, import taxes or other charges may potentially apply depending on the circumstances.
Where applicable, any such charges will be handled in accordance with applicable law and the information provided at checkout.
9. Delivery Address
We do not deliver to PO boxes, military addresses or other restricted locations unless explicitly stated otherwise.
10. Contact
If you have any questions regarding your order or our shipping policy, please contact us:
DERMITO
Email: info@dermito.com
VAT number: BE0776 387 505