Refund policy
Right of Withdrawal
If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase before the 14-day withdrawal period expires. You can contact us at: info@dermito.com
After notifying us of your withdrawal, you must send the goods back to us without undue delay and no later than 14 days after informing us of your withdrawal.
Condition of returned goods
You may handle and inspect the goods to the extent necessary to determine their nature, characteristics and functioning.
If you handle the goods beyond what is necessary for such inspection, you may be responsible for any resulting loss in value, where permitted by applicable law.
Where products are supplied sealed for health or hygiene reasons, the right of withdrawal may not apply if the seal has been removed after delivery, where such an exclusion is permitted by applicable law.
Return shipping costs
Unless otherwise stated by us, you are responsible for the direct cost of returning the goods when exercising your statutory right of withdrawal.
We recommend using a tracked shipping service and retaining proof of shipment. Dermito is not responsible for returns that are lost in transit where the customer has not retained appropriate proof of shipment.
Refunds
If you withdraw from your purchase, we will reimburse you for the payments we have received from you, including the cost of our standard delivery option.
If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to reimburse the additional cost.
We will issue the refund without undue delay and, in any event, no later than 14 days after receiving your notification of withdrawal. However, where permitted by applicable law, we may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed with you and provided that this does not result in any additional costs for you.
Damaged, defective or incorrect items
Please inspect your order upon delivery and contact us as soon as reasonably possible if you receive an incorrect, damaged or defective product.
If a product is defective, does not conform to the contract, or is otherwise covered by your statutory consumer rights, your legal rights remain unaffected by this Return & Refund Policy.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.
Please contact us at info@dermito.com so that we can assess the issue and provide the appropriate solution.
Products excluded from the right of withdrawal
The statutory right of withdrawal does not apply to certain products and circumstances provided for by applicable law.
For Dermito, this may include sealed products that are not suitable for return for health or hygiene reasons once the seal has been removed, where such an exclusion applies.
Other statutory exceptions may apply depending on the specific product purchased.
How to request a return
To exercise your right of withdrawal or report a defective or incorrect product, contact:
Email: info@dermito.com
Please do not send products to an address without first contacting us. We will provide you with the applicable return instructions and return address.
Important: The return address may differ from the address of our registered office.